Tech Support

Just a word on Tech Support...

Generally, these are underpaid young men who don't care what your problem is because they are in the middle of playing Gears of War 8 on their computers are work....That's if they're American.  Once you manage to get through the "You're bothering me" mentality, they're usually able to help.

But that's only if you manage to contact them.

Generally, companies put their Contact Us? number on the header or footer of their websites.  BUT NOT ANYMORE.  This ultra-boiled down, hide everything from the user Look and Feel means that trying to find the Tech Support number becomes a little bit of an exercise in detective work.

But the WORST example of hiding the Tech Support number has got to be WebEx.  They have "Help" and "Contact Us" buttons all over, but you have to actually log in to view the number!

Now, I understand where companies are going with this next hurdle that you have to overcome before actually addressing your problem, but, did they really think this through?

I mean, it reminds me of the other classic Tech Support scenario where you say you can't log in to your email and they say that they're emailing you instructions.  It's just as "helpful" and definitely makes me want to do business with a different business.